Store Policies

Store Policies - In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about our return and exchange policy or our shipping and delivery policy. Please don’t hesitate to contact us if you have any questions!

Common Queries - At Blue Skies Farm Ga, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out.

Which payment methods do you accept?

All credit cards and Paypal.  You can pay with your checking/savings accounts or debit cards with Paypal.

 

What is your return policy?

Please see section below titled Returns & Exchanges.

 

Do you offer custom or personalize orders?

If you are looking for a special design, scent, color or a product with or without a particular ingredient, I would like to accommodate you. Please realize that special orders require 4 weeks advance notice and a 50% non-refundable deposit, unless canceled within 24 hours determined by time stamp on email or voicemail.

 

How should I care for my soap?

You can maximize your enjoyment and extend the life of your bar by allowing it to dry thoroughly when not in use, a soap dish with a good drain will do the job. Other body products should be used within 6 months or discarded.

 

I've ordered this soap before, why does it look different?

My products are handmade and made in small batches so there will be variations in design.  Additionally, my soaps are labeled according to lowest weight in that batch. So, you may receive soaps a bit heavier than labeled, but not less on delivery. However, even though my soaps are properly cured, moisture continues to evaporate even after products have shipped. For example: a soap that you have stored for 6 months, will weigh slightly less than labeled.

 

Do you do wholesale orders?

Wholesale orders are welcome, generously discounted from 30-50% to accommodate businesses of all sizes. Minimum order is $250 not including taxes and shipping. First time wholesale orders require a 50% non refundable deposit, which may be waived with subsequent orders.

 

Is there lye in your soap?

No. The saponification process converts all fats, oils, and lye into soap and glycerin.

 

Returns & Exchanges

We offer handmade bath & body products.  Orders cannot be cancelled once they are shipped. Returns are accepted only on a case by case basis. Please message for approval before returning an item.  Custom made items are NOT returnable.

DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit photographs of all of the packaging as it was when it arrived and the specific damage to the contents with an explanation of what was lost or broken. USPS often requires photo proof to pay a claim and your claim is likely to be rejected without it. We will supply USPS with the invoice on your behalf. If USPS damages your package, we have to abide by their decision on the claim. We professionally package all orders to avoid damage occurring and damage is actually very rare, but if damage happens, claims may take weeks, so please be patient. We cannot speed up USPS claim processing and are not responsible for any inconvenience as a result of the delay of the delivery of your package because of waiting on damage claims. 

These damages are not covered:

1. Dog or another animal chewing up package.

2. Items inside cut by careless package opening.

3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result.

4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe. 

5. Customer supplied incorrect address or address was not entered in the USPS standardized format. 

Make sure your local Post Office knows where to safely leave your packages and pick them up promptly. Be careful entering your address and opening your packages. We pack boxes full and tight, so do NOT use a box cutter!

We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. As stated at the top, only Priority Mail packages are insured against damage. We will finish the claim process for you and reship your items if a claim is paid. To file a claim, you must notify us no more than 7 days after the delivery of your package. 

LOST PACKAGES:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of having to wait for the 15 days to file a claim. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100. Only Priority Mail packages are insured against loss. We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your lost package. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA package and within 7 days of delivery if the package tracks delivered.

Shipping and Delivery

HOW IT WORKS

Nearly all of our packages ship via USPS. We use UPS at times for bulk orders. Tracking for either will be added to your shipment when it's sent. 

First Class shipping is offered for an economical shipping option on some lightweight items. First Class is not insured should USPS lose or damage your package. Priority Mail is offered as a shipping upgrade on those items and will automatically insure your package for loss and damage up to $100 value. Please use First Class at your own risk. 

We try to ship out all packages in a timely manner and accommodate customers in a hurry for an item, but please order your supplies before they run out so you aren't stuck in limbo should something unfortunate happen during the delivery of your package. We cannot guarantee any delivery time frame and are not responsible for inconvenience as a result of a package delayed by loss or damage by USPS. 

INSURANCE: 
You're covered for a maximum of $100 unless you pay for insurance for the actual value of your order over $100. If there is no option to add insurance to your shipping and you would like insurance, send us a message and we can add it for you. If USPS is at fault for the damage of your package, $100 is the maximum they will refund to you unless insurance was paid for. 

INTERNATIONAL SHIPMENTS:
We do not currently ship outside of the United States.

SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for. Damage claims can be filed as stated in the procedures outlined above. 

$5 RUSH HANDLING FEE: 
This fee means your order is guaranteed to leave us within 24 business hours of order receipt. No other delivery speed guarantee is implied by this fee. It just means we hurry up and get it on it's way quickly!